THE NEW PYRAMID
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Terms and Conditions

  

Last Updated: October 27, 2024


Welcome to  The New Pyramid. By accessing and using our website www.thenewpyramid.com, you agree to be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using the Website. If you do not agree with any part of these Terms, you should not use the Website.


1. Use of the Website

  • The Website is intended for users who are at least 18 years old. By using the Website, you affirm that you are at least 18 years of age or have parental consent to use our services.
  • You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the Website by others.


2. Intellectual Property

  • All content on the Website, including but not limited to artwork, images, text, design, and logos, is the property of The New Pyramid or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, or display any content from the Website without our prior written consent, except for personal, non-commercial use.


3. User-Generated Content

  • If you submit or post any content on the Website, including comments, reviews, or artwork ("User Content"), you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute your User Content in connection with the Website and our business.
  • You are solely responsible for the content you submit, and you agree not to post any material that is illegal, offensive, defamatory, or infringes on the intellectual property rights of others.


4. Purchases and Payments

  • By purchasing any artwork or products through the Website, you agree to provide accurate payment information and to comply with our payment terms.
  • All sales are subject to availability, and prices may change without notice. We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud.


5. Shipping and Returns

  • Our shipping and return policies are detailed separately on the Website. Please review these policies before making a purchase.
  • Any applicable shipping charges and customs duties are the responsibility of the buyer.


6. Disclaimer of Warranties

  • The Website and its content are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any content on the Website.
  • We disclaim all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.


7. Limitation of Liability

  • To the fullest extent permitted by law, The New Pyramid shall not be liable for any damages arising out of or in connection with your use of the Website, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
  • This limitation of liability applies even if we have been advised of the possibility of such damages.


8. Indemnification

You agree to indemnify and hold The New Pyramid, its affiliates, officers, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Website or any violation of these Terms.


9. Third-Party Links

The Website may contain links to third-party websites that are not owned or controlled by us. We have no control over the content, privacy policies, or practices of any third-party sites and accept no responsibility for them.


10. Changes to the Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Website, and your continued use of the Website constitutes acceptance of any changes.


11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles.


12. Contact Information

For any questions regarding these Terms, please contact us at:

The New Pyramid
adama@thenewpyramid.com

Return and Refund Policy

Last Updated: October 27, 2024


Thank you for shopping with  The New Pyramid. We strive to provide high-quality artwork and customer satisfaction. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns and refunds.


1. Eligibility for Returns

  • Returns are accepted within [number] days of the delivery date.
  • To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
  • Custom or commissioned artworks are not eligible for return or refund, as these items are made to order based on your specifications.


2. Return Process

  • To initiate a return, please contact our customer service at adama@thenewpyramid.com with your order number and a brief description of the reason for the return.
  • Our team will provide you with a return authorization number and instructions on how to send the item back.
  • You are responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., incorrect or damaged item).


3. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please notify us within [number] days of receiving the item.
  • We may request photographs of the damaged or defective item to assess the issue.
  • Depending on the circumstances, we will offer a replacement, repair, or full refund, including any shipping costs.


4. Refund Policy

  • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
  • Original shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).


5. Non-Refundable Items

The following items are not eligible for refund:

  • Custom or commissioned artworks.
  • Gift cards.
  • Items purchased on final sale or marked "non-returnable."


6. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at adama@thenewpyramid.com.


7. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at adama@thenewpyramic.com for instructions.


8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

The New Pyramid
adama@thenewpyramid.com

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